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What Our Customers Say
Huge help in getting us through our URAC accreditation
“[The workflows] helped to create a standardized process for how we handle and treat patients in the pharmacy.
The SP workflows provided to our pharmacy were a huge help in getting us through our URAC accreditation. They are very helpful and easy to read and follow along. It creates a process in our pharmacy that is ingrained in staff over time to ensure we remain in compliance. The protocols are also great knowledge references in the pharmacy.”
Independent Specialty Pharmacy in an Infectious Diseases Outpatient Clinic, USA
Improved operational efficiency and enhanced the quality of patient care
"Working with this team to implement our Specialty Pharmacy (SP) integrated clinical protocols has been a transformative experience for our SP. Their expertise has improved operational efficiency and enhanced the quality of patient care.
The team took the time to understand our unique needs and provided tailored solutions that streamlined patient care and medication management. This has resulted in an efficient patient care process that is compliant with standards, allowing our clinical team to focus on patient care.
Their structured processes have helped us avoid medication errors, improve patient outcomes, and increase satisfaction rates. Thanks to this team, we’ve achieved measurable improvements. I highly recommend their SP protocols and solutions to any specialty pharmacy aiming to optimize care."
Chain Specialty Pharmacy, United Arab Emirates
Good suggestions and ideas. Clear communication.
"[This team] is very flexible, available and provides good suggestions and ideas when discussing and working on the projects. They are timely and check in often. They take pride in their work and are clear in communication."
Pharmacy Benefits Manager (PBM), USA
Case Studies: Integrating Specia Flow into Existing Pharmacy Software

1

PioneerRx
  • Two URAC-accredited independent specialty pharmacies implemented Specia Flow within PioneerRx using patient note templates in the Medication Therapy Management (MTM) module.
  • Specia Flow templates include:
  • Initial assessment and plan of care
  • Initial education
  • Reassessment and updated plan of care
  • Intervention
  • These templates allow staff to open specific notes and complete the required information for each activity.
  • Specia Flow clinical content is stored externally for reference, such as on a team SharePoint site or as physical printouts.
  • Patient activities are managed by:
  • Creating pending future notes with due dates
  • Running weekly reports to track and complete scheduled activities
  • Intervention outcomes are reported by:
  • Generating quarterly reports of all completed "Intervention" notes
  • Manually reviewing documentation to summarize data for the Clinical Oversight Body

2

CareTend
  • One large, URAC- and ACHC-accredited national specialty pharmacy implemented Specia Flow within CareTend using patient note templates for documentation.
  • Specia Flow templates include:
  • Initial assessment and plan of care
  • Initial education
  • Reassessment and updated plan of care
  • Intervention
  • The pharmacy customized the note templates to include pharmacy-specific data, ensuring the collection of information required by payers and pharmaceutical manufacturers, such as data needed for access to limited distribution drugs (LDDs).
  • These templates allow staff to open specific notes and complete the required information for each activity.
  • Specia Flow clinical content is stored externally for reference, on the team OneNote.

3

JotForms
  • A URAC-accredited independent specialty pharmacy implemented Specia Flow note templates using JotForms for disease-specific workflows.
  • JotForms functionality includes:
  • Checkboxes, dropdown lists, and free-text fields for easy form completion.
  • Specia Flow templates built into JotForms include:
  • Initial assessment and plan of care
  • Initial education
  • Reassessment and updated plan of care
  • Intervention
  • Once forms are completed:
  • They are downloaded as PDFs.
  • PDFs are uploaded into the patient file under "Documents" in the dispensing system.
  • JotForms allows pharmacy management to:
  • Run reports on completed forms by type.
  • View and filter specific data elements selected within the forms.

4

Physical Forms
  • An ACHC-accredited large chain specialty pharmacy implemented Specia Flow using physical forms.
  • Forms are designed to be partially completed by the patient and partially by the clinician during the initial consultation.
  • Specia Flow documentation forms include:
  • Initial assessment and plan of care
  • Initial education
  • Reassessment and updated plan of care
  • Intervention
  • The pharmacy customized the forms to include pharmacy-specific content as needed.
  • Once completed, the forms are scanned and uploaded into the patient's file within the dispensing system.
Describe Specia Flow in One Word
Comprehensive
User-Friendly
Practical
Make Workflows Work for You.
Discover how Specia can enhance and streamline your specialty pharmacy operations and patient care.